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Terms of Use

Effective September 26, 2026

These terms cover dittotek.com and the online services DittoTek LLC runs: the client file exchange at cloud.dittotek.com, the website chat assistant and remote support. By using any of them you agree to these terms.

Repair and service work

Repair, maintenance and on-site work are covered by DittoTek's Service Terms, provided with each quote. If those Service Terms and these terms disagree about service work, the Service Terms win.

Client file exchange

The file exchange exists so DittoTek and its clients can pass files back and forth for service and repair work: print files, firmware, logs, photos and service documents. Access is by invitation. It is not a public hosting or general storage service.

You keep ownership of everything you upload. You give DittoTek permission to store, open and process those files only as needed to do the work you asked for. You confirm that you have the right to share the files you upload.

• Keep your password and any share links to yourself. Anyone holding a share link can open what it points to.
• You are responsible for what happens under your account. Tell us promptly if you think someone else has used it.
• We may close an account or remove a share link at any time, for example when a job is finished.

Keep your own copies

The file exchange is a transfer tool, not a backup. Our services run on DittoTek's own equipment and may be unavailable at times for maintenance, power, network or hardware reasons. Files may be removed when a job ends. Always keep your own copy of anything you upload.

Website chat assistant

The chat assistant is an automated AI tool. Its answers can be incomplete or wrong, and they are not professional advice. Always follow your equipment manufacturer's manual and safety instructions, and stop and contact us if a step is unclear. A service call requested through the chat is tentative until DittoTek confirms it with you directly. Do not enter passwords, card numbers or other sensitive information in the chat.

Remote support

Remote sessions are attended only: you start the session, you accept the connection, and you can end it at any time. By starting a session you confirm that you are allowed to give access to that computer. Before a session, back up any data you cannot afford to lose. DittoTek is not responsible for data loss, software conflicts or downtime resulting from a remote session, except where caused by our gross negligence. Remote-support time is billed at our standard labor rate unless agreed otherwise.

Manufacturer manuals and trademarks

Links to owner's manuals and other manufacturer material go to the manufacturers' own websites. That material belongs to them and may change or disappear without notice.

DittoTek LLC is an independent service provider. HP, Canon, Roland, Mimaki, Mutoh, Summa and Graphtec are trademarks of their respective owners. DittoTek is not affiliated with, endorsed by or authorized by these manufacturers.

What is not allowed

• Uploading anything illegal, or anything you do not have the right to share.
• Uploading malware, or using our services to attack, probe or overload this or any other system.
• Trying to reach files, accounts or computers that were not shared with you.
• Trying to make the chat assistant break its rules, or using it for anything other than questions about equipment and DittoTek's services.
• Reselling our services or using them to distribute files to the public.

We may remove content and suspend access without notice if these rules are broken.

No warranty

The website and these online services are provided as is and as available, without warranties of any kind, whether express or implied, including fitness for a particular purpose and uninterrupted availability.

Limit of liability

To the fullest extent the law allows, DittoTek LLC is not liable for lost data, lost profits, lost production, or indirect or consequential damages arising from use of the website or these online services. DittoTek's total liability for any claim relating to them is limited to the greater of $100 or the amount you paid DittoTek for the service in question in the 12 months before the claim.

Your responsibility

You agree to cover DittoTek's reasonable costs, including attorney's fees, arising from files you upload or from your breaking these terms.

Privacy

How we handle your information is described in our Privacy Policy.

Governing law

These terms are governed by the laws of the State of Arizona, USA. Any dispute will be handled in the state or federal courts located in Maricopa County, Arizona. If any part of these terms is found unenforceable, the rest remains in effect.

Changes

If these terms change we will post the new version here with a new effective date. Continuing to use our services after that date means you accept the new terms.

Contact

DittoTek LLC, Phoenix, Arizona, USA. service@dittotek.com · (623) 258-0530