Last login: on ttys001
➜ ~/dittotek ./status
// printer, plotter & large-format repair + IT solutions
Mobile technicians across the Phoenix metro. Same-day, on-site, or remote.
➜ ~
# services
On-site repair for the major wide-format brands. The common wear items and high-failure parts come with the tech. Anything else gets identified on the first visit and ordered right away.
printheads · feed · boards · firmware · PM
When the printer is fine but nobody can print. Most network faults are found within 30 minutes of arrival.
many fixes can be done remotely
RIP setup, colour management, drivers, and operator training so production keeps running after the repair.
on-site or over remote session
// same-day service
Rapid-response mobile repair. Fixed today when possible.
// fast comms
Email, phone or text. You always know the ETA.
// clear pricing
A free quote before any work begins. No obligation.
// after-service help
Questions before, during and after the call get answered.
service area: Phoenix · Scottsdale · Tempe · Mesa · Chandler · Gilbert · Glendale · Peoria
# remote support
Driver, RIP and network problems can often be fixed without a site visit. Sessions only start while you're on the phone with us, and you can end one at any time by closing the window.
1. Call or text first
Reach Michael at (623) 258-0530 so a technician is ready for you. We never start a session you didn't ask for.
2. Download DittoTek Support
A preconfigured copy of RustDesk, the open-source remote desktop tool. On Windows there is nothing to install: open the downloaded file and it starts. If Windows asks whether the file is safe, choose Keep, then Run anyway.
By downloading and starting a session you confirm you're allowed to give access to this computer, you've backed up anything important, and you agree to the remote support section of our terms.
3. Read us your ID and one-time password
Open the program and read the ID and password shown on the left to your technician. The password changes every session, so it can't be reused later.
$ cat ./mac-linux-setup
Mac and Linux take three short steps.
1. Install RustDesk
Not sure which Mac? Apple menu, About This Mac. "Chip: Apple" means M1 or newer. On Ubuntu, open the downloaded .deb file and choose Install.
2. Point it at DittoTek
Copy this setup code, then in RustDesk open Settings → Network, unlock it, and click the import server config icon (the clipboard).
3. Mac only: allow screen access
When RustDesk asks, allow Screen Recording and Accessibility in System Settings, then quit and reopen RustDesk. Without this we can see nothing and click nothing.
In Settings → Network → ID/Relay server enter:
Leave the relay and API fields empty.
$ ./client-files
Need to send print files, firmware or logs? Use our private file exchange. It runs on DittoTek's own server, not a third-party cloud.
open cloud.dittotek.com# brands we service
# parts & supplies
The online store is still being built. Until it opens, email or call for parts and we'll identify the right component for your machine, and install it if you want.
$ ls ./catalog [building] ├─ printheads (OEM + compatible) ├─ ink & maintenance kits ├─ rollers, belts, motors, boards ├─ refurbished plotters, 90-day warranty ├─ media: photo, canvas, vinyl └─ RIP licenses & ICC profiles
# whoami
I'm Michael Maloney, and I run DittoTek: a mobile service operation that keeps production print and large-format equipment running across the Phoenix valley. When a plotter goes down, a shop loses billable hours. My job is to make that outage as short as possible.
In the field since 2004, and DittoTek LLC since December 2017. That time has gone into wide-format machines, commercial printers, and the software that drives them: RIP pipelines, network print queues, drivers and colour workflows. I show up with diagnostics, the wear items and high-failure parts I stock, and a plan. These machines have thousands of parts, so when yours needs one I don't carry, I pin it down on the spot, order it, and come back to finish the job. No ticket that disappears into a queue.
Sign shops, print shops, reprographics houses, architecture and engineering firms, and any business whose day stops when the printer stops.
$ neofetch
maloney@dittotek ------------------- Host DittoTek LLC (est. 2017) Uptime in the field since 2004 Base Phoenix, AZ (MST) Roles owner / field tech Focus wide-format print Shell mobile dispatch Remote attended sessions Reply 4-24 h typical
# contact
Phone / text
(623) 258-0530Hours
Mon–Fri by appointment · Sat–Sun closed
Response
Typically 4 to 24 hours. Existing clients often hear back much sooner. For emergencies, call or text.